Guest Relations Agent

Описание

The Corinthia St. Petersburg is currently looking for ambitious and professional candidates for the position of Guest Relations Agent.

Responsibilities:

• Welcoming guests in a friendly and professional way
• Addressing and escalating customer complaints
• Providing information about facilities, programs and other services
• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Address customer complaints and escalate to Guest Relations Manager when needed
• Record information in the logbook daily
• Ensure compliance with health and quality standards.

Requirements:

• Familiarity with hospitality industry standards
• Experience as a Guest Relations Officer is a plus
• Proficiency in English; knowledge of additional languages is a plus
• Computer literacy
• A customer-oriented and professional attitude
• An outgoing personality
• Outstanding communication abilities
• Excellent organizational and time-management skills.

Conditions:

• A chance to join high performing team of the Best MICE Hotel in Russia
• Broad opportunities for rapid career growth and professional development
• Competitive Officially declared salary
• Medical insurance for you and for your child (after the probation period)
• Wide range of staff incentive programs; corporate learning and development opportunities
• Free meals on duty
• Friendly atmosphere and mutual support
• Work in the very center of the city (7 min from metro Mayakovskaya & Vladimirskaya)